Terms and Conditions
Placing an Order
Depending on the type of project that you want to work with us, you will need to ask for a quote from MilkWhale. After receiving a quote and agreeing with the cost, you can fill in this questionnaire to provide us with more details on the project, send us a deposit for the project, and make sure that you have sent all the contents that you want to include in the infographic.
Change or Cancel an Order
If you wish to change or cancel an order, contact our team through email, or call us any time between 8am and 6PM GMT+7, Monday to Friday. We will make changes according to your specifications as possible, within the terms that we had discussed prior to project start.
Please note that an order cannot be cancelled once you receive an initial draft and request a revision, and you shall be charged in full amount.
Money Back Guarantee
MilkWhale offers money back guarantee on infographic design packages only. We don’t offer 100% money back guarantee on other type or packages, if the original price of the order is more than $201.00, however, we levy a fixed amount of $75.00 as administration fee and the remaining amount will be refunded to you.
Project that cost less than $200.00 will not receive any refund to the deposit that have been made.
For more details, please ask the Account Manager that is handling your project. Please note that refunds are only applicable for specific packages.
Once we start doing revision on any work because of your request, there will NOT be any refund because it means that you have accepted the delivered design.
For projects that is handled from a third party website, all payment process are subject to their respective terms and conditions.
Deposit is required for all projects above $200.00. Projects that needs to be done for less than $200, would require you to send the full amount of the cost before we start.
Source files are available as a AI/PDF/PSD files for specific types of projects.
Infographic projects may or may not include the source files. Almost all of MilkWhale’s infographic use a lot of custom made illustrations that we keep for our personal common library. You may request the source files to be delivered by adding a $50 fee, if the package you purchased does not include free source files.
Please contact the Account Manager that is handling your project for more information.
Refund Procedure and Policy
Refund is available for projects that cost more than $200.
We will start working on your infographic once we have received enough information from you in the form of a creative brief. If we think we don’t have a sufficient information, we will contact you and ask you to provide us with a full information before we start working on the design.
Once you receive an initial draft, you may ask for a refund on this phase, and only on this phase. If you ask for a revision on the initial draft, it means that you already accept the design, and will move forward with our service. We would do the revision(s) until you are satisfied with the design (within the limit of the package that you choose).
To ask for a refund, please contact us through email, or call us any time between 8am and 6PM GMT+7, Monday to Friday.
Use of Stock Photos, Illustrations or Other Consumables
When we are specifically requested to use stock photos, illustrations or other consumables, as a client you will need to agree to reimburse our expenses.